Refund & Cancellation Policy

Last updated: 2026

We want you to be satisfied with WebScan Pro. This policy explains when you can get a refund, how to cancel a subscription, and how refunds are processed. It applies to all paid plans (Pro and Team) purchased through our website.

1. 7-day money-back guarantee

  • If you are not satisfied with a new paid subscription, you may request a full refund within 7 days of your first payment.
  • The guarantee applies to your first payment on a new subscription (your initial upgrade to Pro or Team). One refund per customer under this guarantee.
  • No reason is required, but your feedback helps us improve.

2. Renewals

  • Subscriptions renew automatically at the end of each billing period until you cancel.
  • Recurring renewal charges are generally non-refundable. To avoid being charged for the next period, cancel before your renewal date (see below).
  • If a renewal was charged in clear error (e.g. a duplicate charge or a documented billing fault), contact us and we will correct it.

3. How to cancel

  • You can cancel at any time from your account page, or by emailing support@webscanpro.app from your account email.
  • When you cancel, you keep access to your paid features until the end of the current billing period; you are not charged again after that.
  • Cancelling does not automatically issue a refund — refunds are governed by sections 1 and 2 above.

4. How to request a refund

  1. Email support@webscanpro.app from the email address on your account.
  2. Include your order or invoice reference (from your Paddle receipt) and the reason if you wish.
  3. We review requests promptly and typically respond within 2 business days.
  4. Approved refunds are issued by Paddle (our Merchant of Record) to your original payment method. Your bank may take an additional 5–10 business days to post the funds.

5. Payments & Merchant of Record

Payments and refunds are processed by Paddle, who acts as the Merchant of Record for all purchases. Paddle securely handles payment processing and remits applicable sales tax/VAT worldwide. We do not store your card details. Paddle's own buyer terms also apply to your purchase.

6. Chargebacks

If you have a billing concern, please contact us first — we will always try to resolve it quickly and fairly. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

7. Your statutory rights

Nothing in this policy limits any non-waivable refund, cancellation or withdrawal rights you may have under applicable consumer-protection law in your jurisdiction. Where local law grants you stronger rights, those rights prevail.

8. Contact

Questions about billing, cancellation or refunds? Email support@webscanpro.app and we'll help.